Thank you for shopping with Tickoy. If you are not completely satisfied with your purchase, please review our return policy below.
1. Return Eligibility
We accept returns within 3–7 days of the delivery date.
To qualify for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging, tags, manuals, and accessories.
- Be returned within the approved return period.
Returns that do not meet these requirements may be rejected.
2. Non-Returnable Items
We cannot accept returns for:
- Items returned after 7 days of delivery.
- Products that have been used, damaged, or altered.
- Items missing original packaging or accessories.
- Final sale or clearance items.
3. How to Request a Return
To start a return, please contact our customer support team and provide:
- Your order number.
- The reason for the return.
Once approved, we will provide return instructions.
4. Refunds
After receiving and inspecting your returned item, we will notify you of the refund status.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.
Original shipping fees are non-refundable unless the item arrived damaged or incorrect.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery so we can assist you promptly.
7. No Exchanges
Tickoy accepts returns and refunds only. We do not offer exchanges under any circumstances.
If you would like a different product, you may return the eligible item according to this policy and place a new order separately.
8. Contact Us
If you have any questions about returns or refunds, please contact us.